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Product Details
AuthorBill Crawford, Ph.D.
PublisherHumanix Books
Publication DateDec 3, 2002
Print Length168 pages
ISBN-100893343560
ISBN-13 978-0893343569
Weight9.3 ounces
Dimensions6.25 x 0.5 x 9 inches
From Chaos to Calm: Dealing with Difficult People Versus Them Dealing With You
Paperback
Availability: In stock
$18.95
Details:
Rude, obnoxious, defensive, demanding, arrogant
Ever notice how difficult people bring conflict and complication to your life?
Dr. Bill Crawford’s From Chaos to Calm brilliantly explains:
-The underlying causes of conflict
-How simple disagreements can so quickly turn into a vicious cycle
-How you can tap into the internal motivation of difficult people” so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.
Dr. Bill Crawford’s From Chaos to Calm brilliantly explains:
-The underlying causes of conflict
-How simple disagreements can so quickly turn into a vicious cycle
-How you can tap into the internal motivation of difficult people” so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.
